If you uploaded a document and it’s not in the client’s VBMS folder within 5 business days, send the VA a letter with the following information requesting they establish an EP Code as of the date we originally submitted the correspondence along with a screenshot of the upload confirmation details:

<aside> ☑️ Email Language to [email protected]

(or use #missing)

Subject: Requesting retransmission of VA claims submission service website documents that failed to upload

To Whom It May Concern,

Please retransmit the following documents originally submitted on behalf of [Client Full Name] (VA Claim # ends in XXXX) as follows:

1. type of document (Supp Claim 0995, CAPRI records, HLR Appeal 0996, etc.)

   1. date submitted

   2. upload confirmation #

   3. CM packet number

   4. screenshot of the confirmation in the DRC portal

      

2. type of document (Supp Claim 0995, CAPRI records, HLR Appeal 0996, etc.)

   1. date submitted

   2. upload confirmation #

   3. CM packet number

   4. screenshot of the confirmation in the DRC portal

      

etc.

These documents have been attached to this correspondence for your convenience, but were originally submitted through the QuickSubmit Portal on the dates noted above. Please confirm that these files have been successfully uploaded to the client’s VBMS efolder as soon as possible so development can be completed.

Please contact me directly if you have any questions or are unable to complete this request.

Thank You,

</aside>

M21-1MR Guidance