Any questions, see @Steve Tucker for help!

Step 1: Install Citrix Workspace https://www.citrix.com/products/receiver.html.

Step 2: go to VA Access Gateway. It will have you click on the top window that drops down with your affiliate access ID. Then click VBA - VBApp Desktop (save this as a favorite so you don’t lose it)

Untitled

Double click the downloads file to open Citrix Workspace.

STEP 3: Request Copy and Paste Access Instructions (Last Updated 12/04/2025)

CAG Print CAG Copy and Paste RAMP Instructions for Affiliates .docx

STEP 4: Syncing to OneDrive:

When you login to Citrix, here’s what you need to do:

  1. Login to your OSDRI OneDrive account by going to www.office.com and entering your osdri email and password and sync OneDrive and save a shortcut to your desktop in Citrix

  2. Bookmark the following websites:

    VBMS - https://www.vbms.vba.va.gov/vbmsp2/vso-ng#!/category/all

    Efolder Express - https://efolder.cf.ds.va.gov/

    CaseFlow - https://appeals.cf.ds.va.gov/queue

    Adobe Creative Cloud - https://assets.adobe.com/files#

Found it. Notion has an exact “START HERE: Your First 48 Hours With a VA PIV Card” runbook, plus a separate Step 2 login page. GitHub issue osdri-site #688 backs up the process and the inactivity problem.