Based on 38 CFR § 14.636(i)(1), here's how the VA workflow works for direct-pay fee agreements and what you should track:
Decision Issues with Past-Due Benefits
When the decision awards past-due benefits and you've filed a direct-pay fee agreement within 30 days of execution, the agency of original jurisdiction (typically the regional office) issues a fee allocation notice.
What to expect: The RO generates EP 600 to formalize that a fee decision is needed. This triggers the DROC workflow.
DROC Processes Fee Allocation Notice
The DROC processes attorney fee decisions within 30 days of the expired due process period (the appeal period ends, then DROC distributes the fee decision to the next available claims processor).
Timeline:
What you'll receive: The fee allocation notice specifies:
60-Day Dispute Period Opens
A party that disagrees with the default fee allocation in a given case may file a request for Office of the General Counsel fee review, as provided in paragraph (i)(3) of this section. "Timely filed" means within 60 days of the fee allocation notice.
Your options:
OGC Review (Optional)
Upon receipt of a timely filed request, the Deputy Chief Counsel will initiate OGC review by sending notice to the parties. Not later than 30 days from the date of the motion, any party may file a response.
If challenged:
Fee Release
Absent a timely filed request for Office of the General Counsel fee review or a timely filed appeal to the Board of Veterans' Appeals, the default fee allocation is final and VA may release the fee.
If your office has not received a payment after 30 calendar days of the fee allocation being finalized, you may contact the Debt Management Center (va.gov) and track progress at www.va.gov/claim-or-appeal-status or call VA's Benefits Status Line at 1-800-827-1000.
Appealable/Monitorable Fee Decision: The fee allocation notice itself is your tracking document.
Key Identifiers to Track:
Appeal Rights: